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Refund Policy

At NestNinja, we stand behind the quality of our closeout operations. This policy explains how NestNinja handles credits, re-service, and refund requests for work performed under a work order or invoiced to a Client.

1. Service Satisfaction

If Client is not satisfied with the quality of completed work, NestNinja must be notified in writing within 48 hours of job completion. We will review the concern and may offer one of the following resolutions:

• A re-service or correction of the work, at no additional charge, when appropriate
• A partial credit against the invoice, if the issue cannot reasonably be corrected

Credits or refunds will not be issued without first giving NestNinja the opportunity to review, and where appropriate, correct the work.

2. Non-Refundable / Non-Creditable Work

Credits or refunds will not be issued in the following situations:

• Work completed to the scope and standard described in the applicable work order
• Issues caused by pre-existing conditions at the job site
• Inaccurate or incomplete site information provided at time of booking
• NestNinja's personnel were denied a reasonable opportunity to correct the concern

3. Scope Changes

If actual job-site conditions differ materially from what was described in the work order, pricing and scope may be adjusted prior to or during the job. Credits will not be issued for scope changes resulting from inaccurate or undisclosed site conditions.

4. Cancellation & Rescheduling

Work orders may be canceled or rescheduled by Client. However:

• Cancellations made less than 24 hours before the scheduled service may be subject to a cancellation charge.
• Missed appointments or denied site access may result in a service charge.

See our Terms of Service for full scheduling terms.

5. Refund & Credit Processing

Approved credits will be applied to Client's account or against the relevant invoice. Where a refund of payment already received is warranted, it will be processed through the original payment method. Processing times may vary depending on the payment provider and may take several business days to appear.

6. Independent Contractor Work

Some jobs may be performed by independent contractors engaged by NestNinja. NestNinja remains the single point of contact for any service concerns and will review and resolve credit or refund requests related to contractor-performed work at its discretion, consistent with this policy.

7. Contact

If you believe a credit or refund is warranted, please contact:
NestNinja Home Services LLC
Scottsdale, Arizona
Email: info@nestninjahomeservices.com

Please include:

• Company name and contact
• Job code or PO number
• Service/property address
• Date of service
• Description of the issue